How long does processing take before my order ships?

Orders typically process within 1–3 business days (Mon–Fri). During drops, launches, or holidays, processing may take 3–5 business days.

Do you offer free U.S. shipping?

Yes. We offer free standard shipping on U.S. orders $150+ (after discounts, before tax). For orders below $150, the shipping fee is shown at checkout.

Where is my tracking number?

Tracking is emailed when your order ships. It may take 24–48 hours for the carrier to update scans. If you didn’t receive tracking, check your spam folder or contact support@godspeedbrand.org.

My package shows delivered but I didn’t receive it.

Please wait 24–48 hours, check with neighbors, building management, or mailroom, and confirm your shipping address. If still missing after 48 hours, contact us to start an investigation and file a carrier claim.

Can I change or cancel my order?

We start processing quickly and cannot guarantee edits. If you need a change within 30 minutes of placing the order, email support@godspeedbrand.org with your order number. Once packed or shipped, changes aren’t possible.

How are returns handled?

Eligible items may be returned within the posted window on our Returns page. Shipping fees are non-refundable. International returns must be marked as returned merchandise.

Shipping Information

Q: Do you ship internationally?

Yes, we ship to many countries. International transit time is typically 7–14 business days depending on destination and service. Duties, taxes, and brokerage fees are the customer’s responsibility unless stated otherwise at checkout.

Everything you need to know about processing times, domestic and international shipping, tracking, and delivery.

Processing: 1–3 business days (3–5 during drops)
US Free Shipping: $150+
Carriers: USPS, UPS, FedEx, DHL eCommerce
International: Duties/taxes may apply

Overview

We ship worldwide from New York City. Orders placed on business days are typically processed within 1–3 business days. During peak periods (limited drops, launches, holidays), please allow 3–5 business days for processing. Transit times vary by service and destination.

Business days are Monday–Friday (excluding U.S. holidays).
Shipping fees are calculated at checkout based on weight, destination, and service.
You will receive a tracking email when your order ships.

U.S. Shipping

Standard

3–7 business days

Orders $150+: Free
Orders under $150: Calculated at checkout
Carrier: USPS, UPS, or FedEx (best method)

Expedited

2–3 business days

Rates shown at checkout
Order cutoff: 12pm ET for same-day processing (Mon–Fri)
Signature may be required for high-value orders

Express

1–2 business days

Rates shown at checkout
Orders placed after cutoff ship next business day

P.O. Boxes / APO / FPO: Ships via USPS only. Some oversized items may be restricted.

Undeliverable / Refused Packages: Returned packages are refunded minus shipping and return fees once received and inspected.

International Shipping

We ship to many countries. Options and prices are displayed at checkout after you enter your address.

Canada

Transit: 5–10 business days
Duties/Taxes: Collected by carrier on delivery unless prepaid at checkout

UK / EU

Transit: 7–14 business days
Duties/Taxes: May apply per local law (DDU unless stated)

Rest of World

Transit: 7–21 business days
Remote areas may take longer

Customs delays can extend delivery timelines beyond estimates.
Refused or unclaimed international orders are returned at the customer’s expense. Original shipping fees are non-refundable.
Please use a full legal name and accurate address to avoid customs or courier holds.

Processing & Handling

Orders process in the order received. Address edits and cancellations are not guaranteed once placed.
During limited drops, allow 3–5 business days for processing due to high order volume.
Preorder items ship within the posted window on the product page. Orders with preorder and in-stock items may ship separately.

Order changes: If you need to update your address or cancel, email [email protected] within 30 minutes of ordering with your order number and the exact change needed.

Tracking & Delivery

Tracking numbers are sent by email once the label is created. Updates may take 24–48 hours to appear.
If a package is marked delivered but missing, allow 24–48 hours and check with neighbors, building management, or mailroom before contacting the carrier.
Godspeed is not responsible for theft or packages scanned delivered to the correct address. Consider shipping to a secure location.
Damaged deliveries must be reported to the carrier and to [email protected] within 7 days with photos of the packaging and product.

Signature: For high-value orders, a signature may be required for delivery at our discretion.

Returns & Exchanges (Summary)

Items must be unworn, unwashed, and in original condition with tags.
Return window and full policy are detailed on our Returns page.
Original shipping fees are non-refundable. Return shipping may apply.

Questions? Email [email protected] with your order number.

Shipping FAQs

When will my order ship? Do you ship internationally? Can I change my address after ordering? My tracking hasn’t updated. What if my order arrives damaged?

Contact

Email [email protected] with your order number and details. Our support team typically replies within 1–2 business days.

Email: [email protected]
Hours: Mon–Fri, 10:00–18:00 ET
Mailing: 118 Orchard St, New York, NY 10002